HSA 3383 Rasmussen University The Patient Experience Paper


Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

  • Emergency room services
  • Intensive care
  • Surgical care
  • Obstetrics
  • Diagnostic services
  • Some rehabilitation therapies
  • Inpatient pharmacy services
  • Geriatric services and
  • Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

The Public Information Officer for Chaparral Regional Hospital as contacted you requesting information for the employee newsletter. In particular, she would like you to write a short article with an accompanying infographic detailing the role and importance of the patient experience when working towards quality improvement.


The article should address the role and importance of the patient experience in healthcare when working towards quality improvement. Both the article and the infographic should include appropriate information and graphics.

The goal of the article is to provide the reader with valuable information and enlighten them about the subject. Therefore, your article should be more persuasive than academic. In the article, you will address the role of the patient experience in healthcare and its importance. APA standards would still apply.

APA formatting for the article, and proper grammar, punctuation, and form are required.

You will highlight the major ideas from your article in the infographic. An infographic is a visual representation of ideas, and you are free to be as creative as you want when creating your infographic.


Expert Solution Preview

Introduction: The patient experience plays a crucial role in healthcare delivery, and it is important to understand its significance when working towards quality improvement. In this article, we will explore the importance of the patient experience and its impact on healthcare delivery.

Answer: The patient experience is a vital component of healthcare delivery, and it encompasses all interactions between patients and healthcare providers. It involves the entire spectrum of healthcare delivery, from the initial contact to post-treatment follow-up. The patient experience is an important aspect of care because it encompasses the patient’s perceptions, expectations, and satisfaction with the care provided. Understanding the patient experience is key to delivering quality healthcare services.

When working towards quality improvement, it is essential to focus on the patient experience. By doing so, healthcare providers can identify areas that require improvement and implement measures to enhance the quality of care provided. Listening to patient feedback and addressing their concerns is critical to improving the patient experience.

Additionally, a positive patient experience can enhance the reputation of a healthcare facility and lead to increased patient satisfaction and loyalty. Conversely, a negative patient experience can lead to patient dissatisfaction, complaints, and poor outcomes.

In conclusion, the patient experience plays a vital role in healthcare delivery, and it is necessary to focus on it when working towards quality improvement. Listening to patient feedback, addressing their concerns, and implementing measures to enhance their experience can improve patient satisfaction, outcomes, and loyalty.

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