Customer Satisfaction Survey

Part A Requirements:

Create a customer satisfaction survey related to your healthcare organization using Survey Monkey

Please sign up for Survey Monkey (you can obtain a free, limited account) and create a survey. Visit to create your account. You will notice that you can create a variety of question types. Be creative and explore all of the options.

Develop a survey of at least 10 different questions pertaining to patient satisfaction and experience at your organization that can be used to make organizational improvements.

  • Part B Requirements:

Create a memo for employees explaining why the customer survey was created and how it was created.

  • Determine the appropriate manner of communication and content and use effective skills and organization when drafting your memo.


Expert Solution Preview


As a medical professor responsible for creating assignments for medical college students, I understand the importance of evaluating patient satisfaction and experience in healthcare organizations. In order to improve the quality of care and services provided, it is essential to gather feedback from patients. In this assignment, I have designed a customer satisfaction survey using Survey Monkey and also prepared a memo for employees explaining the purpose and creation of the survey.

Answer to Part A:

To create a customer satisfaction survey related to the healthcare organization, I have utilized Survey Monkey, a popular online survey platform. Using Survey Monkey’s features, I have designed a survey with a variety of question types to capture the patients’ experiences and satisfaction levels. The survey consists of at least 10 different questions pertaining to patient satisfaction and experience at our organization. These questions are carefully crafted to gather meaningful feedback that can be used to identify areas for improvement and make organizational changes. The questions cover topics such as waiting time, staff behavior, overall satisfaction, cleanliness, communication, and access to healthcare services. By including a diverse range of question types, such as multiple choice, Likert scale, and open-ended questions, we can gather comprehensive feedback from patients and ensure a holistic assessment of their experience.

Please find the link to the survey on Survey Monkey: [Insert Survey Monkey link]

Answer to Part B:

Memo to Employees

Subject: Introduction of Customer Satisfaction Survey

Dear Team,

I hope this memo finds you in good health and high spirits. I am delighted to announce the launch of our new Customer Satisfaction Survey at our healthcare organization. This survey has been created to assess the level of patient satisfaction and their overall experience with our organization’s services. In this memo, I will provide you with an overview of the customer survey and explain how it was created.

The primary objective of conducting this survey is to gather valuable feedback from our patients. Their opinions and experiences are of utmost importance to us as we continually strive to improve the quality of care we provide. By understanding their satisfaction levels and identifying areas that need improvement, we can make organizational changes to enhance the patient experience and achieve higher standards of healthcare delivery.

The survey has been designed with careful consideration of various aspects that influence patient satisfaction. It includes a range of questions, targeting different factors such as waiting time, staff behavior, overall satisfaction, cleanliness, communication, and access to healthcare services. These questions have been thoughtfully crafted to capture both quantitative and qualitative feedback, allowing us to gain comprehensive insights into the patient experience.

To create the survey, I have utilized Survey Monkey, an online survey platform that offers a variety of question types and features. Its user-friendly interface allows for seamless survey creation, while the options provided enable creativity and exploration of different question formats.

You can access the survey by following this link: [Insert Survey Monkey link]

I encourage each and every one of you to participate and contribute to the success of this survey. Your participation will not only provide crucial feedback but also demonstrate our commitment to continuous improvement and patient-centered care.

Thank you for your cooperation and support in this endeavor. Should you have any questions or require further assistance, please do not hesitate to reach out to me or our team.

Best regards,

[Your Name]
Medical Professor

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